qu77's Privacy Policy
Your personal data is completely secure with us. This policy explains how qu77 collects, uses, and protects your information.
1. Introduction & Scope
qu77 is a trusted online casino and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of every member who uses our services and are committed to protecting their personal data.
This privacy policy ("Policy") applies to the qu77 website, application, and all related services. By using our platform, you agree to the terms described in this policy. If you have any questions or concerns, please contact our support team.
Important: This policy may be updated from time to time. Any changes will be published on this page and the date of the latest update will be noted at the top of the document. We recommend reviewing this policy regularly.
2. Information We Collect
qu77 collects various types of information to provide its services and improve the user experience. A description of that information is given below:
2.1 Information You Provide Directly
When you create an account or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay, bank account)
- Any other information you voluntarily provide
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device information
- Browser type and operating system
- Data obtained from cookies and similar tracking technologies
- Time of site access and session duration
- Pages visited and links clicked
- Transaction history and gaming activity data
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as verification data from identity verification agencies or payment processors.
3. Purpose of Using Information
qu77 uses collected information only for the following legitimate purposes:
3.1 Service Delivery & Operations
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and bonus offers
- Providing technical support and customer service
3.2 Security & Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (services for users aged 21+ only)
- Maintaining the security and integrity of the platform
- Complying with applicable legal and regulatory obligations
3.3 Improvement & Communication
- Improving the quality of our platform and services
- Providing personalised experiences and relevant offers
- Sending important updates and security notifications
- Providing responsible gaming information and support
Note: qu77 never sells or rents your personal data to third parties. Data sharing is done only in the cases explicitly described in this policy.
4. Sharing & Disclosure of Information
We follow a strict privacy policy. Your information may be shared only in the following limited circumstances:
4.1 Service Provider Partners
It may be necessary to share information with certain trusted third parties to operate our business, such as:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the information needed to process transactions
- Identity verification agencies: The minimum information necessary for age and identity verification
- Technology & infrastructure providers: Server hosting and cybersecurity service providers
- Game software providers: Only as much as is needed to ensure the gaming experience
Confidentiality agreements are in place with all these partners and they may use the information only for the specified purposes.
4.2 Legal Obligations
Information may be disclosed in accordance with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. Such disclosure will always be limited to what is legally required.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user data may be transferred. In such circumstances we will notify you in advance and inform you about the new policy.
5. Data Security Measures
qu77 has implemented industry-standard technical and administrative measures to protect your data:
🔐 SSL Encryption
All data transmitted on our platform is secured through SSL/TLS encryption. This prevents third-party access between your browser and our servers.
🛡️ Data Encryption
Stored sensitive data, particularly financial and identity-related information, is stored using strong encryption algorithms.
🔍 Access Controls
Your data can only be accessed by authorised staff and only when required for their work. All access is logged and monitored.
⚡ Regular Security Testing
We conduct regular security audits and vulnerability assessments to ensure our systems remain up to date and secure.
It is important to note that the transmission of data over the internet cannot be claimed to be entirely secure. We provide the highest level of protection we can, but users also have a responsibility to keep their account passwords confidential.
6. Cookies & Similar Technologies
The qu77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
6.1 Types of Cookies
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Collect statistics to understand how the site is used
- Security cookies: Help prevent fraud and misuse
6.2 Cookie Controls
You have the option to accept or decline cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
7. Data Retention Period
qu77 retains your data only for as long as necessary. The retention period is determined based on the following factors:
- While your account is active: Data is retained for the entire period your account remains active
- After account closure: Data is retained for a specified period due to legal and regulatory requirements
- Financial records: Transaction-related data is retained in accordance with applicable legal requirements
- Security logs: Retained for a set period for fraud prevention and dispute resolution
Once the necessary period has passed, data is securely deleted or anonymised for storage.
8. Your Rights & Choices
qu77 recognises and respects the following rights regarding your data:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of that information.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. We will update it within a reasonable time.
Right to Erasure
In certain circumstances you may request the deletion of your data, though some data may need to be retained due to legal obligations.
Right to Object to Processing
You may object to and opt out of marketing communications and, in some cases, other data processing.
To exercise these rights, please contact our support team. We will fulfil your request within a reasonable time and within the scope of applicable law.
9. Protection of Minors
qu77's services are for users aged 21 and above only. We do not knowingly collect information from minors or allow them to create accounts.
An age verification process is followed at the time of account creation. If we become aware that a minor has created an account, that account will be closed immediately and the related data will be securely deleted.
To parents and guardians: If you believe a minor in your household is using our platform, please contact us immediately at [email protected].
10. Third-Party Services
Our platform may integrate third-party services such as game software providers (for example Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) and payment processors.
These third parties have their own privacy policies, for which qu77 is not responsible. However, we ensure that our partners maintain high standards of privacy regarding user data.
During payment processing, bKash, Nagad, Rocket, Upay, and banking partners receive the information necessary to complete transactions. These organisations' own privacy policies can be found on their respective websites.
11. Policy Changes & Updates
qu77 reserves the right to update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page
- The "Last Updated" date at the top of the page will be changed
- Registered users will be notified by email of significant changes
Continuing to use our platform after a revised policy is published will be considered your agreement to the new policy. We recommend reviewing this policy regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide 24/7 support.
Get in Touch
For any privacy-related requests or questions:
Or chat with us in Bengali via our 24/7 live chat
After receiving your request, we will respond as quickly as possible and give your data protection the highest attention. Thank you for trusting qu77.
To review our other policies, see: Terms & Conditions | Responsible Gaming | FAQ